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FAQs
Got Questions? We've Got Answers! Frequently Asked Questions (FAQ)
Find answers to commonly asked questions about our products, services, and policies. Our FAQ section is designed to provide you with quick and helpful information, saving you time and ensuring a smooth experience.
Help me understand the meaning of...
Paraben Free: Parabens are a type of preservative that are bad for you. So we got rid of them.
Vegan: Our products do not contain any animal ingredients or animal-derived ingredients.
Cruelty Free: This means we don't test on animals.
Where are your products manufactured?
We Proudly say our products are manufactured in India.
Tell me about the product's shelf life
The date of manufacture the Use Before Date is printed on our packaging.
My product is damaged, how can I get a refund?
If you are unhappy with your product, please write us at [email protected] and we will sort it out. Please note that we will only accept products within 48 hours of when you received your order.
Can I return a used product?
Unfortunately, we cannot process a return for a used product.
How can I track my order?
If you haven't received an email from us with your dispatch details, please email us at [email protected] and we will sort it out.
When can I expect delivery of my order?
Orders are delivered between 7-10 Business days from when the order is placed.
Are there any shipping charges applicable on my order?
Shipping is free! But not for COD- 50-100rs.
I am having trouble accessing the site?
You may want to refresh your browser. If you are still experiencing any difficulty accessing the website, please check to make sure your internet connection is working properly. If it's not, please contact your internet provider. If you are able to connect but are still having problems, you may need to clean out your temporary Internet files, cookies or cache.
Is my personal information secure?
Yes, we use latest security and encryption techniques to ensure the security of your person information. We do not sell or rent your personal information to third parties for their marketing purposes. We view protection of user's privacy as a very important community principle. We understand clearly that you and your information are one of our most important assets.
How do I register for my Account?
Go to https://www.joonbeauty.in, click on account icon on the top right corner and then click on register, fill out your first name, last name, email address and password and then click on create. Once you register, you'll need to confirm your email address. We'll send you an email with a verification to confirm your account. Once your account is verified the same will be activated on the website.
I forgot my user ID or my password?
To request a new password, go to Forgot Password under login section on myjoonbeauty.com enter your and e-mail address and select submit. You will then receive an e-mail message with a link to reset your password.
Where else can I purchase JOON products?
Apart from this website, our products are also available on Flipkart and Amazon. Follow us on your social media handles to know when we will be in your neighbourhood with the ultimate Joon experience.
Instagram: https://www.instagram.com/joonbeauty.in